Our 14-day guarantee

Try something from Velanir tonight. If it does not suit your routine, send it back within 14 days and we will refund what you paid for the item.

The promise

You can return any product within 14 days of arrival, for whatever reason. Refunds are sent back to your original payment method within 3 business days of receipt.

14-day returns

For any reason at all, including simply changing your mind.

Insured delivery

If a parcel is damaged or lost along the way, we replace it or refund you at our expense.

Secure payment

Cash on delivery or bank transfer: no online card entry, no card details stored.

Real support

A real person from our team writes back from [email protected] within one business day.

How to claim

Dropping us a line: Send an email to [email protected] with your order number.
Getting instructions: We will reply with a return reference and shipping address within one business day.
Posting the parcel: Post the box back to us, and we will confirm your refund as soon as it arrives.

Read our full guidelines on the Returns policy and Delivery terms pages.