Privacy Policy

This privacy notice covers our site velanir.shop, purchases made through it, and any notes you send our way. It does not extend to outside websites we may link to, as they follow their own rules.

The party responsible for your data is Velanir Goods LLC, located at 16 Church Ave SW, Roanoke, VA 24011, United States. For any questions regarding your personal details, email [email protected] or call us at +1 (540) 983-9636.

We gather only the basic details required for the specific reasons listed below.

3.1 Information you provide directly

Your name, home address, email, and phone number when you place an order, plus your words when you send a message or share feedback. We keep purchase details as long as order management and tax laws require, and messages for up to 3 years from our last conversation.

3.2 Payment and transaction data

Your order reference, items selected, totals, payment choice, and shipping updates. We do not gather or store any bank or card numbers on this site. We keep this history for the legal accounting period.

3.3 Automatically collected information

Your IP address, browser type, device information, visited pages, arrival source, and time of day, logged by our web server and the cookies listed in our Cookie Policy. Server logs remain for 30 days, while combined analytical summaries are kept for up to 14 months.

3.4 Marketing and advertising data

The promotion, advertisement, or web link that directed you here, noted simply to see which campaign led to your visit or purchase. We hold this record for up to 90 days.

3.5 Details shared with us by outside partners

Shipping updates from our courier service and payment approvals from the payment service, linked directly to your parcel.

3.6 Children

Our website is not intended for visitors under 18. We do not deliberately gather information from children, and any parent or guardian can contact [email protected] to ask us to remove such records.

We need your full name, shipping destination, email, and telephone number to post your package and update you on its progress. We cannot complete your order without these, but any other detail is entirely up to you.

• To pack, ship, and invoice your order, and to help you with returns or refunds whenever necessary.
• To reply to your friendly questions and send parcel updates via email or text message.
• To protect the store from security threats, prevent dishonest activity, and see how people browse our pages.
• To share shop news and promotions only when you have asked for them, with a clear unsubscribe link included in every email.
• To follow standard legal responsibilities, including maintaining proper financial and tax logs.

We never sell your personal information. We only share it with the trusted partners listed below, who are legally bound to handle it strictly according to our directions.

6.1 Payment processing

The service handling your chosen payment option receives only the information needed to confirm and balance your transaction.

6.2 Shipping and fulfilment partners

The delivery driver receives your name, postal address, and contact number so they can bring your parcel safely to your door.

6.3 Service providers

Our website host, email services, and support platforms process necessary details under our guidance to keep our shop running.

6.4 Advertising and analytics partners

Analytics and marketing cookies, which activate only after you give permission, pass site usage details to their platforms as outlined in our Cookie Policy.

6.5 Legal and regulatory disclosures

We will disclose information if required by law or to protect our legal standing, such as resolving a formal dispute over an order.

6.6 Business transfers

Should our small business ever be transferred or merged with another, customer records will move to the new custodian under these exact same protections.

Some of our service partners may handle details outside United States. When that happens, we rely on standard contractual clauses or official adequacy rulings so your privacy remains just as safe.

In accordance with the applicable U.S. state privacy laws, including the CCPA/CPRA, you have consumer privacy rights.

8.1 Checking, updating, removing, and transferring your details

You are welcome to view the information we have on file, correct any mistakes, ask us to delete it, receive a standard copy, limit or object to its handling, or retract your consent. Revoking your permission does not alter anything we handled prior to that request.

8.2 Marketing choices

You can opt out of shop emails anytime using the link at the bottom of each message, and you can turn off analytics or ad cookies through our cookie settings whenever you wish.

8.3 Exercising your rights

Please write to [email protected] to make a request. We might check your identity first for safety, and we will get back to you within 30 days. You also have the right to contact the data protection authority in United States.

Our site runs on secure HTTPS. Purchase records stay in protected systems accessible only to our team and partners who need them for everyday operations. We do not take or keep payment card information on this site.

Invoices and order records remain on file for the mandatory tax period and are then cleared. Customer service notes are kept for up to 3 years after our last note. Basic server logs last 30 days, aggregated site metrics stay for up to 14 months, and marketing approval remains valid until you tell us to stop.

Any links leading away from our site to social platforms or payment options go to independent services with their own policies. We cannot take responsibility for how those separate platforms manage your data.

We adjust this policy whenever our practical steps or regulations change. You will always find the latest text right here, marked with its most recent revision date at the top.