Shipping & Delivery
We wrap each Velanir parcel by hand and pass it to a tracked delivery partner. Here you can find expected times, postage rates, and guidance if a package is delayed, missing, or arrives in poor shape.
Order processing time
If you place your order before 15:30 on a business day, we post it that very afternoon. Orders made after the cut-off, on weekends or on public holidays leave our hands the next business day. You will receive an order confirmation email right away, followed by tracking details the moment your box is on its way.
Tracking your parcel
- Open your dispatch email or text message and follow the tracking link.
- You can also visit our order tracking page and enter your order number.
- Tracking begins updating once the postal driver scans your box, usually within 24 hours of leaving our workshop.
- New progress notes appear at each transit depot right up until delivery.
Estimated delivery times
Delivery times count business days from dispatch and serve as practical estimates rather than a fixed promise. Outlying locations can add 1-2 days.
| Region | Estimated delivery time |
|---|---|
| United States | 2-4 business days |
| Other destinations | Displayed at checkout before you pay |
Shipping and handling costs
We cover standard delivery on orders over $60 across United States, while smaller parcels cost $4.95. The exact delivery fee for your address shows up clearly at checkout before you place your order.
International shipping
For deliveries outside United States, shipping prices and timings are calculated at checkout. Local customs fees or import taxes belong to your destination country and remain the recipient's responsibility. Parcels turned down at customs are processed as returns.
Missing or damaged parcels
6.1 Damaged
Please have a look at your parcel when it arrives. If the box or your patches show damage, snap a quick photo and message us at [email protected] within 48 hours. We will gladly send a fresh box at our expense or refund your payment, and you only need to mail the damaged box back if we ask.
6.2 Lost
If your tracking shows no progress for 5 business days, reach out to us with your order number. We will open an inquiry with the carrier and either resend your items or refund you in full, as you prefer, within 10 business days of hearing from you.
6.3 Marked as delivered but cannot find it
First check around your porch, with family members, neighbours or at your local post branch, then write to us within 3 days of the delivery scan. We will open an inquiry with the courier and keep you informed until it is sorted out.
Questions about this policy
Send an email to [email protected] or give us a call at +1 (540) 983-9636 during Mon-Fri 09:00-18:15, Sat 10:30-16:15. We reply to every note within one business day.