Terms & Conditions

Velanir is the shop name of Velanir Goods LLC, based at 16 Church Ave SW, Roanoke, VA 24011, United States. The registered seller, contact information, and business records are listed in our Legal Notice and in your order receipt. We can only process returned parcels at the specific return address we share after you reach out, so please do not mail items elsewhere.

You need to be 18 years or older to order from us. Our store and its products are intended for personal household use unless we agree in writing to something else. We reserve the right to limit, decline, or cancel a purchase if we cannot confirm your information, run out of boxes, or notice irregular activity, and we always return your money if that happens.

All amounts appear in USD. Postage charges show up clearly in your basket before you finish checking out. If an obvious pricing mistake slips past us, we will let you know before packing so you can either keep the order at the real price or cancel without any fee.

3.1 VAT and customs duties

Orders going to United States include applicable VAT in the total. If your parcel travels outside United States, your local authorities may assess customs fees or taxes, which remain your responsibility to settle. If a package is turned away at customs, we treat it as a return and take the actual shipping expense out of your refund.

We take Cash on delivery, Bank transfer. Our website does not handle or store your personal debit, credit, or online banking information.

4.1 Order placement and acceptance

Your order goes through once checkout is done, and we send an email right away with your reference number. Our agreement officially begins when we pack your items and send a dispatch notice. Before that stage, we might need to turn down an order, in which case we send back your full payment.

4.2 Failed or incomplete payments

We cannot hand over a parcel if payment is unfinished or unsuccessful. For cash on delivery orders, any parcel left uncollected or rejected at the door comes back to our workshop and the order is closed.

We only handle the personal details required to ship your patches, reply to your messages, and keep our shop safe, as explained in our Privacy Policy. Our use of cookies and small browser tools is detailed in the Cookie Policy. Both pages are part of these terms.

Please use each patch as outlined on its packaging, the label, and the folded insert in your box. Keep everything safely out of reach of little children unless clearly intended for them. Our photos reflect genuine items from our workshop, though screen settings can alter tones slightly, which is not considered a defect.

6.1 Storage, expiry and disposal

Keep your box stored according to the directions printed on the side. If there is a use-by date stamped on the back, please do not use the patches after that day has passed. Please discard wrappers and used items following your local recycling rules.

The words on our site do not count as medical, dietary, or healthcare guidance. Our product notes describe how we make each patch and how you apply it, without guaranteeing medical outcomes. Please speak with your doctor or healthcare provider first if you are pregnant, breastfeeding, taking prescription medicine, or dealing with an ongoing health issue.

Any special offer you see on our site is valid for orders completed while the offer stays up, and deals cannot be stacked unless we specifically state it. Promo codes need to be entered at checkout before you finalize payment, since we cannot apply them retroactively. If an offer came with complimentary items, those need to come back too if you return your order.

You can find all postal choices, timelines, and costs gathered on our Shipping & Delivery page. Delivery windows are thoughtful estimates measured in working days once packages leave our hands, not fixed arrival dates. If you order multiple boxes, they may occasionally travel in separate parcels.

We take full care of your parcel until the postal carrier places it in your hands or with someone you authorized at your address, after which responsibility transfers over to you. If a parcel arrives visibly damaged, please let us know at [email protected] within 48 hours with clear pictures. Please double-check your shipping details before buying, because packages returned due to an incorrect address or missed collection will be refunded minus the postal charges incurred.

You are welcome to return products within 14 days of arrival as explained on our Returns & Refunds page. Please get in touch first so we can give you a return code and the correct workshop address to send it to. We refund the item cost itself, while original delivery charges are refunded only if we made an error or the product was faulty. Your legal consumer rights under your local laws remain fully intact.

Everything we send should match what you read on our site and arrive sound and defect-free. Velanir Goods LLC warrants that Lunavelle Sleep Patches arrive free from defects in material craftsmanship, adhesive stability, and packaging integrity for 14 days from delivery. If an item proves flawed within the legal warranty window in your home country, we will inspect it and either repair it, send a fresh replacement, or issue a refund. Standard wear, improper handling, or accidental harm after arrival are outside this coverage.

We ask that you never use our shop to submit deceptive orders, tamper with how the pages run, gather personal data from other visitors, or post hurtful or misleading remarks. If someone ignores these rules, we may restrict their access to our store.

All written notes, pictures, artwork, logos, and underlying code here are owned by Velanir Goods LLC or those who licensed them to us. You are welcome to browse and print pages for personal reference, but copying, sharing, or using our materials commercially requires written permission from us beforehand.

Sometimes we share links to external sites that we do not manage ourselves. We cannot be responsible for what they say, how they handle privacy, or whether their pages stay active. Linking to an outside page does not imply our endorsement.

The reviews on our pages come from real people who bought our items, reflecting their own evenings and routines rather than guaranteeing an identical experience for you. When you share a note, photo, or comment with us, you give us permission to feature it on our site without payment, using just your first name. We are happy to take down your review if you ask, and we never post anything unlawful or privacy-invading.

We share this website just as it stands. While we work hard to keep details fresh and accurate, we cannot promise the pages will always run without a pause or a minor glitch. Nothing in this paragraph alters your legal warranty rights regarding the physical goods you buy from us.

The total aggregate liability of Velanir Goods LLC for any claim arising from order processing, product handling, or store usage is strictly limited to either $100.00 or the total purchase amount paid for the specific order, whichever sum is smaller. We take full responsibility where losses stem from intentional acts, gross negligence, or harm to life, body, or well-being, as well as situations where the law forbids limiting liability. In any other circumstances, our responsibility is confined to typical, predictable losses connected to an ordinary shop order.

You agree to cover us against third-party claims that arise if you break these store terms or share material that causes harm, to the extent permitted by applicable law.

These terms are governed by and construed in accordance with the laws of the State of Delaware and the federal laws of the United States, without regard to conflicts of law principles. If we cannot work through a disagreement together directly, matters may be heard by the proper court where our business is officially registered, though you always retain the right to handle proceedings through local courts in your home country. Mandatory consumer protection provisions of your place of residence continue to safeguard you regardless.

We send order receipts, shipping updates, invoices, and any updates regarding these terms to the email address you provide during checkout. Please make sure that inbox works and glance into your spam folder occasionally, as notes dispatched to that address are considered delivered.

If our workshop or business passes to another organization, we may hand over our responsibilities under this agreement, as long as your protections remain unchanged. You may not assign your rights under this order without our prior written consent.

If we choose not to enforce a specific clause on one occasion, it does not mean we give up our right to rely on it later.

If any part of these terms cannot be enforced, the remaining terms still apply, and that part will be replaced by a valid rule that matches our original intention as closely as possible.

We reserve the right to close an account or decline new orders from anyone who does not follow these terms. This will not affect any package that has already been sent out.

These terms, our linked policies, and your receipt make up the complete agreement between you and our shop. If these terms are shown in different languages, the version matching the website language where you placed the order will be the official one.

If you have any questions about these terms, reach us at [email protected], +1 (540) 983-9636, or through our Contact page. Our mailing address is 16 Church Ave SW, Roanoke, VA 24011, United States.