Returns & Refunds
You are welcome to return anything ordered from Velanir within 14 days of receipt, whatever the reason. Here you can read about our return terms, the process, postage costs, and how soon your money is back with you.
! A quick reminder: please ask us for a return reference before posting anything, and send items strictly to the return address we provide. We cannot trace boxes sent to other locations.
14-day refund guarantee
Our return period lasts 14 days starting from the day your package arrives. This covers damaged deliveries, flawed items, receiving the wrong product, or simply changing your mind.
Return conditions
- Damaged or flawed products: we provide a replacement or a complete refund including initial postage; please attach photos with your message.
- Incorrect item received: we will dispatch the right patches promptly and arrange pickup of the incorrect item at our expense.
- If you change your mind: the item has to be unused, kept in its original packaging with all seals and tags intact. You cover the return postage, and original shipping fees are not refunded.
- Sleep patches that have been opened cannot be resold for hygiene reasons, so they cannot be returned unless they arrive damaged or faulty.
Returning a parcel to our workshop
- Contact us within 14 days of arrival at [email protected] or call +1 (540) 983-9636. Please include your order number, why you wish to return it, and clear photos if something arrived damaged.
- We will write back within one business day to share your return number alongside our workshop return address.
- Packing your item: Place the unused box inside its parcel, slip a small note with your return number inside, and tape it securely.
- Shipping the parcel: Post it to the address provided and send us the tracking code by email. Please hold on to your postal receipt until your refund is completed.
Refunds and processing time
We check the parcel within 3 business days of arrival and send an email once your refund is approved. Payments return through your original method: cash-on-delivery purchases are sent by bank transfer to your chosen account, while direct bank transfers return to the account you used. Banks generally process this transfer in 1-5 business days.
Exchanges and cancellations
If you want a different pack, please follow our return process and place a separate order; we issue your refund as soon as the returned parcel reaches us. You can cancel any order at no cost before it leaves our hands by sending your order details to [email protected].
Questions about this policy
Send an email to [email protected] or give us a call at +1 (540) 983-9636 during Mon-Fri 09:00-18:15, Sat 10:30-16:15. We reply to every note within one business day.